What it does
Captures every question submitted during the webinar (via your platform’s Q&A or a side form), stores it against the asker’s contact record, and tags follow-up actions.
What’s captured
- Question text + timestamp
- Asker’s contact ID + email
- Whether the question was answered live
- Topic tag (objection, technical, pricing, scope)
Follow-up automation
Unanswered questions fire a 24-hour SMS asking if the operator can address it on a one-on-one. “Pricing” questions get a higher lead-score weighting (often a buy signal). “Objection” questions route to the objection-handler email sequence.